How we keep your documents
How your documents travel, who can see them and when we delete them.
On the way
Your documents travel over encrypted connections (HTTPS) and are stored privately, with no public links. Only your account can see your faxes. Our support team can open a document only after writing down why, and we record each time.
When we delete them
- Documents of sent and received faxes: 30 days after the fax finishes. Download the ones you want to keep.
- Unsent faxes: 24 hours after you start them.
Your fax history (dates, numbers and status) and your delivery receipts stay in your account.
What we can't protect
Fax isn't end-to-end encrypted. Once your fax leaves us, it travels over the telephone network like any fax, and the receiving machine prints or stores it. If you turn on PDF attachments for received faxes, those PDFs sit in your email inbox.
Closing your account
Cancel your plan in Billing first, if you have one. Then write to support@faxies.com from your account's email and ask us to close it. We delete your fax history 30 days later.