What each status means
Queued, Sending, Retrying, Delivered, Failed and Canceled, and what happens next in each one.
Every fax has a page that shows its status and updates by itself. Open it from your dashboard or from the link in our emails. Most faxes arrive in a few minutes.
- Queued
- Your fax is ready and waiting for its turn to be sent.
- Sending
- We're calling the recipient's fax machine and sending the pages.
- Retrying
- The line was busy, nobody answered or the connection dropped. We try again up to 2 more times at no extra charge, and the page shows the attempt we're on.
- Delivered
- The recipient's fax machine accepted the pages. You can get a delivery receipt.
- Failed
- We couldn't deliver it. The page says why. You aren't charged, and plan pages come back.
- Canceled
- The fax was never sent, and you weren't charged.
Emails
We email you when a fax is delivered or if it fails, so you don't need to keep the page open. If you sent it without an account, the email has a private link back to the fax's page. You can turn these emails off in Settings.
Canceling a fax
Once you've sent a fax, it can't be canceled. Until you press the last button, nothing is sent or charged.